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After placing an order, an email will be sent with an order number and updates as the order is processed and shipped.
How do I add a promotional code?
To apply a promo code, enter it in the discount code field at checkout. Only one promo code can be used per order. Please note that sets and sale items are excluded from promotional offers.
How do I change or cancel my order?
Orders cannot be edited once submitted. If you need to cancel your order, please reach out to Lab Stellar Customer Support immediately at concierge@labstellar.com. The team will do their best to assist with the cancellation or guide you through the return process if the cancellation period has passed.
What payment methods are accepted?
For subscriptions, Lab Stellar accepts Visa, Mastercard, American Express, Apple Pay, and AfterPay. For one-time purchases, payment is accepted via credit cards and PayPal only.
Do you charge sales tax?
Applicable sales tax will be charged for orders shipped to any province or state where it is required by law.
Products
Where are Lab Stellar products manufactured?
All Lab Stellar products are exclusively manufactured in Canada, in a Health Canada-compliant facility.
Are Lab Stellar products vegan?
Lab Stellar is proud to offer products that are completely vegan, ensuring they contain no animal-derived ingredients or byproducts.
Is Lab Stellar packaging recyclable?
Lab Stellar's commitment to sustainability is reflected in its packaging, with 90% being recyclable and reusable. Efforts are continually made to improve the remaining 10% to further minimize environmental impact.
Are Lab Stellar products tested on animals?
No, Lab Stellar does not test any products or ingredients on animals.
Is Lab Stellar Leaping Bunny certified?
Lab Stellar is proud to hold Leaping Bunny certification, ensuring that every product and ingredient in the supply chain is cruelty-free and not tested on animals. This commitment reflects a dedication to ethical practices and the well-being of animals.
Are Lab Stellar ingredients sustainably sourced?
Yes, at Lab Stellar, we prioritize the traceability of our raw materials, ensuring that our formulations are crafted using environmentally sustainable processes and ethically sourced ingredients that also respect local communities.
Can’t find your question in the list? Let us know your questions.
